Purpose of the Privacy Notice
Who We Are
Raise, trading as 1st PS Limited (Raise) (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why, and when we process your personal data.Raise's registered office is at 2nd Floor, 55 Ludgate Hill, London, UnitedKingdom, EC4M 7JW and we are a company registered in England and Wales under company number 10961238. Raise acts as the data controller when processing your data. Our designated Data Protection Officer is Bea Stafford, who can be contacted at: email@example.com, or Raise, 11 Lime TreeWalk, Sevenoaks, TN13 1SJ.
Information that We Collect
Raise processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you or process your information in any way other than as specified in this notice. The personal data that we may collect from you, use, store, or transfer (as relevant to our services) may include:
- Unique identifiers such as name, date of birth, passport number, driver’s license number
- Contact information such as business email, business address, business telephone number, personal email, home address, and mobile telephone number
- Financial information such as bank account numbers, invoices for payments, payment and receipt transaction information, and credit reference agency searches
- Other information such as fraud prevention, anti-money laundering, sanctions, and criminal records searches (this we only collect with your explicit consent).
- User profile data including username and password of our platform
- Usage and technical data such as usage of our website, platform and information, as well as information regarding the internet protocol (IP) address of the device you may use to access our website
- Communication preferences data including your preference in receiving marketing information from us
We collect information in the following ways:
- Direct interactions with Raise in discussion with us regarding our services, or applications for or use of services
- Online forms
- Employment CVs
- Referrers and intermediaries
- Publicly available sources
- Automated technologies when you interact with our website
How We Use Your Personal Data
Raise takes your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your relevant personal data are detailed below:
- In the preparation and performance of a contract or to provide a service to you
- Where we have a legal or regulatory obligation to share your personal data
- Where it is necessary for our legitimate interests(or a third party), and your interests and fundamental rights do not override those interests
We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests. You have the right to withdraw consent to marketing at any time by emailing firstname.lastname@example.org
You have the right to access any personal information that Raise processes about. you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
If we did not collect the data directly from you, information about the sourceIf you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. If you wish to exercise any of your rights listed above, please contact the Data Protection Officer.
You will not have to pay a fee to access your personal data (or exercise your rights). However, we may charge a reasonable fee if your request is excessive or repetitive. Alternatively, we may refuse to comply with your request in these circumstances. We will strive to respond to all legitimate requests within one month.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there isa legal requirement.
Raise takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures in place to prevent this. We limit access to your personal data to employees or relevant third parties with a business need to know, all of whom are under a duty of confidentiality. We have procedures in place to deal with any suspected personal data breach and will notify your and any applicable regulatory of a breach where we are required to do so.
Transfers Outside the EU
When you use our platform, website, send us an email, or sign up to our newsletter, the personal information you submit is stored on servers which are hosted in the UK. In some instances, it may be necessary that in performing our services, their processing of your personal data may involve a transfer of data outside the European Economic Area (EEA). Where this is the case, we will take steps to ensure that our third-party support providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Raise to protect your data and comply with the relevant dataprotection laws. Please contact our Data Protection Officer if you would likefurther information on the specific mechanism used by us when transferring yourpersonal data out of the EEA.
Third Party Links and Social Media
Our website includes links to third-party applications. Clicking on those links may allow third parties to collect or share data about you. We have a social media presence for promoting our services and interacting with clients. If you enable such connections or choose to communicate your personal data to us via social media, please remember we do not control these platforms and are not responsible for their privacy controls.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Raise. However, as this information is required for us to provide you with our services, we will not be able to enter into a contract or perform under its terms to provide all our services without it.
Purpose, Lawful Basis, and Legitimate Interests
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legal basis of legitimate interests. Where this is the case, we have carried out a thoroughLegitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests, and that they are proportionate and appropriate.
How Long We Keep Your Data
Raise only ever retains personal information for as long as is necessary to comply with legal, accounting and reporting requirements and we have strict review and retention policies in place to meet these obligations. We are required under UK laws to keep your basic personal data (identifier, contact and financial data) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Lodging A Complaint
Raise only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Information Commissioners Office (ICO).